Manager, Commercial Systems (Veeva)

Location: Cambridge, Massachusetts, United States; hybrid

Salary: $133,500–$163,300 per year, plus performance-based annual bonus and equity compensation.

Company

hirify.global is a biotechnology company developing CRISPR/Cas9-based genome editing therapies for genetic diseases, cancers, and autoimmune diseases.

What you will do

• Serve as the primary IT resource for the Medical and Commercial Veeva ecosystem, including Vault CRM, PromoMats, MedComms, Network, and Open Data.
• Administer, support, enhance, and optimize Veeva platforms and related integrated systems.
• Lead process improvements, operational procedures, system documentation, workflows, and knowledge repositories.
• Manage application support activities, troubleshoot complex issues, and coordinate resolutions with internal teams and external vendors.
• Translate business requirements into technical solutions, functional specifications, integrations, and system enhancements.
• Coordinate impact assessments, integration testing, and User Acceptance Testing for releases and projects.

Requirements

• At least 5 years of system support experience in the pharmaceutical or biotechnology industry.
• Hands-on expertise administering and supporting Veeva Commercial and Medical platforms, including Vault CRM, PromoMats, MedComms, Network, and Open Data.
• Experience supporting Medical Affairs and Commercial field teams and managing vendor relationships.
• Strong requirements gathering, workflow design, troubleshooting, analytical, communication, and stakeholder management skills.
• Knowledge of SaaS technologies, relational databases, master data, commercial data warehouses or data lakes, and enterprise integrations.
• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field preferred.

Nice to have

• Veeva Vault CRM certification.
• Additional certifications in SaaS platforms, application support, or project management.
• Familiarity with FDA regulations and HIPAA compliance requirements.

Culture & Benefits

• Work in a hybrid environment supporting cross-functional Commercial, Medical Affairs, IT, and external partner relationships.
• Additional compensation includes a performance-based annual cash bonus and new-hire equity grant.
• Eligibility for annual equity awards is determined at the company’s discretion.
• Equal employment opportunity and reasonable accommodations are provided in accordance with applicable law.