Digital Banking Center Representative (Fintech)

Location: Ft. Walton Beach, Florida, United States. Onsite office/bank environment; typical working hours are 8:00am–5:00pm CST, Monday–Friday, with overtime and Saturdays possible.

Company

hirify.global provides consumer and business banking services, including digital banking and online account management.

What you will do

• Monitor, review, and process online account-opening applications for consumer and business deposit accounts.
• Support digital banking customers through phone, email, chat, and web correspondence.
• Troubleshoot retail online banking, mobile banking, debit card, and other electronic banking issues.
• Monitor transaction exceptions, evaluate account activity, and assess risks related to internet-established customer relationships.
• Follow up with applicants, refer appropriate product opportunities to branch staff, and support other operational departments during downtime.
• Perform Bank Secrecy Act duties under the guidance of the BSA Officer.

Requirements

• High school diploma or GED required.
• 2–3 years of customer service or bank operations experience required.
• Strong interpersonal, written, verbal, analytical, and problem-solving skills.
• Advanced organization and time-management skills, with the ability to work under pressure and meet short deadlines.
• Proficiency in Microsoft Office Suite and ability to handle sensitive information with integrity.
• Ability to work in an office/bank environment, use computers and phone equipment extensively, and travel between locations periodically.

Nice to have

• Banking experience.
• 2–3 years of call center experience.

Culture & Benefits

• Customer-focused environment emphasizing passion, professionalism, and service quality.
• Full-time employment in a typical office setting.
• Potential overtime and Saturday work based on business needs.
• Equal opportunity employment environment.