Member Service Representative (Full-Time) - North Summerville (Fintech)

Location: On-site at 113 Grandview Dr, Summerville, South Carolina 29483, United States. The position may require working at or permanently transferring to neighboring branches within a reasonable commuting distance.

Salary: $19.38–$22.50 per hour

Company

hirify.global provides credit union banking products and services, including deposit accounts, loans, certificates, IRAs, trusts, estates, and credit and debit cards.

What you will do

• Provide guidance on available banking products and services based on member needs.
• Open and maintain deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Process deposits, withdrawals, loan payments, check cashing, and other routine transactions.
• Handle cash and negotiable instruments securely while following applicable regulations.
• Share knowledge and best practices with colleagues as experience develops.

Requirements

• Ability to build effective relationships through rapport, trust, diplomacy, and tact.
• Research, analytical, problem-solving, judgment, and decision-making skills.
• Ability to work independently and collaboratively in a high-production, changing environment.
• Ability to navigate multiple systems and adapt to evolving technologies and change initiatives.
• Effective verbal and written communication skills.
• Availability Monday through Saturday, with hours based on business needs.

Nice to have

• Working knowledge of deposit and loan products, services, and operational procedures.
• Customer service experience, preferably in banking or a financial institution.

Culture & Benefits

• Full-time employment with competitive pay and benefits.
• Work in an energized, engaged, and committed organizational culture.
• Employee referral program eligibility.
• Branch-based schedule with shift work and business-needs-based hours.

Hiring process

• Complete the online application.
• Complete the required online assessment sent to the email address provided in the application.