Vice-President, Client Analytics & Performance Management

Location: Toronto, ON — Toronto-141 Bay, 20th Floor

Company

CIBC is a relationship-oriented bank focused on delivering client value and supporting informed business decisions through financial services and analytics.

What you will do

• Lead the Capital Markets client analytics and performance management function, aligning priorities with business objectives.
• Deliver financial analysis, management reporting, business planning, profitability tracking, ROI/ROE measurement, and performance recommendations to senior leaders.
• Oversee CRM analytics logic, integration of multiple CRM platforms, data flows, segmentation, scoring, opportunity identification, and performance metrics.
• Champion predictive modeling, machine learning, data mining, and advanced analytics initiatives across Capital Markets.
• Establish governance and quality controls for financial standards, analytics models, reporting, and compliance.
• Build, lead, develop, and succession-plan a high-performing analytics team while partnering with business and technology stakeholders.

Requirements

• Extensive experience in financial reporting, client analytics, performance management, and data integration within Capital Markets or a related environment.
• Proven leadership experience managing teams, driving analytics transformation, and delivering business insights.
• Strong quantitative, analytical, strategic planning, conceptual thinking, and problem-solving skills.
• Deep knowledge of CRM systems, data science, predictive modeling, financial management, and Capital Markets operations.
• Advanced communication, presentation, influencing, stakeholder management, and project leadership abilities.
• Must be legally eligible to work at the specified Toronto location and hold a valid work or study permit where applicable.

Culture & Benefits

• Professional, simple, and caring employee experience principles.
• Competitive salary and incentive pay.
• Banking benefits, a benefits program, defined benefit pension plan, and employee share purchase plan.
• Vacation offering, wellbeing support, and a points-based recognition program.
• Paid Purpose Day and opportunities for professional growth and development.
• Inclusive and accessible candidate and employee environment.

Hiring process

• Attribute-based assessments and other skills tests may be required, including simulations, coding, or French proficiency assessments.
• Artificial intelligence tools may be used during recruitment.