Customer Success Executive (AI CRM)

Location: Poland; fully remote work setup

Company

hirify.global is an AI CRM and workflow platform where people and AI agents automate customer workflows for midsize and large organizations.

What you will do

• Build and maintain long-term relationships with strategic Corporate and Enterprise customers across the UK and Ireland, Benelux, and Nordic markets.
• Act as a trusted advisor to key stakeholders, including C-level executives.
• Monitor and audit software implementation delivery processes and identify early risks that could affect launches.
• Help customers achieve business outcomes through product consulting, value realization, and improved ROI.
• Grow customer portfolios through retention, cross-selling, and upselling.

Requirements

• 5+ years of experience working with global Enterprise or Corporate customers.
• Fluent English with strong verbal, written, and executive-level communication skills.
• Experience with CRM, ERP, core systems, low-code/no-code solutions, or other corporate software.
• Experience managing or overseeing software implementation projects or corporate software customization.
• Strong customer-centric communication and presentation skills.
• Commercial acumen, including negotiation and renewal management, plus strong time-management and efficiency skills.

Culture & Benefits

• Career paths, mentorship, and continuous learning opportunities.
• Flexible work arrangements and well-being initiatives.
• A culture that recognizes achievements, values ideas, and supports meaningful contributions.
• An environment focused on innovation, modern technologies, and bold thinking.
• Competitive compensation and benefits, with the package varying by country of residence and employment type.