Customer Journey Manager - 12 month FTC

Location: Hybrid working from Bristol Harbourside or Edinburgh, New Uberior House, with at least two days per week or 40% of working time in an office

Salary: £61,344–£68,160 per year

Company

hirify.global is a major UK financial services organisation delivering finance transformation and connected planning capabilities.

What you will do

• Lead discovery, design, and delivery of planning and reporting capabilities across Group Planning, Consolidation, Capital Planning, GCT Planning, and related processes.
• Translate complex business requirements into customer journeys, business outcomes, success measures, and prioritised backlogs.
• Facilitate workshops with Finance Directors, subject matter experts, Product Owners, Engineers, and Architects.
• Define future-state operating models, transformation roadmaps, and delivery priorities across multiple feature teams.
• Identify and resolve planning difficulties, manual processes, and control weaknesses.
• Support governance, executive decision-making, agile delivery, and alignment with Finance Platform, Data, and Reporting strategies.

Requirements

• At least 3 years of experience in large-scale business transformation, finance transformation, or change programmes within complex organisations.
• At least 3 years of experience with planning, forecasting, reporting, or financial management processes.
• Experience translating business requirements into clear outcomes and customer journeys.
• Experience facilitating workshops and aligning senior leaders, subject matter experts, and multiple collaborator groups.
• Strong analytical and problem-solving skills, plus experience working in agile delivery environments across multiple teams.

Nice to have

• Knowledge of Group Planning, Capital Planning, Cost Planning, or Management Reporting.
• Experience with Oracle EPM, FCCS, EPBCS, or similar enterprise planning and performance management platforms.
• Experience in banking, financial services, or product-led and platform-based organisations.

Culture & Benefits

• Hybrid working with flexibility in office attendance, location, and working patterns where adjustments are required.
• Pension contribution of up to 15% and an annual performance-related bonus.
• Share schemes, including free shares, and lifestyle benefits such as discounted shopping.
• 30 days of holiday plus bank holidays.
• Wellbeing initiatives, generous parental leave, and diversity, equity, and inclusion programmes.