Services Strategy & Operations (AI)

Location: Somerville, Massachusetts, United States

Company

hirify.global develops 3D printing technology used by industry leaders to design, prototype, and manufacture physical products, including medical devices.

What you will do

• Own two or three ambiguous, high-stakes initiatives from problem framing through implementation and change management.
• Lead the AI and self-service strategy for the post-sales customer experience.
• Run day-to-day execution for a services team, including KPIs, headcount decisions, and weekly operating cadence.
• Build quantitative analyses and models to evaluate trade-offs and support business recommendations.
• Work across Product, Sales, Supply Chain, and Systems without formal authority to drive decisions and execution.
• Represent Services in executive forums and present analysis to the C-suite.

Requirements

• At least 3 years of experience in management consulting, business or revenue operations, strategy, chief of staff roles, or operations at a fast-growing hardware or technology company.
• Experience owning an ambiguous problem end-to-end, from defining the problem through implementation and results.
• Ability to build long-term roadmaps while engaging directly with technical customer escalations.
• Strong quantitative, modeling, communication, and trade-off analysis skills.
• Interest in people leadership and willingness to engage directly with service operations and end customers.
• Ability to work onsite in Somerville, Massachusetts, United States.

Nice to have

• Consulting experience at Bain, McKinsey, or BCG, especially with service operations or hardware clients.
• MBA from a top program, STEM degree, or equivalent high-growth operating experience.
• Experience in customer support, field service, or post-sales at a high-performing hardware technology company.
• Experience with SQL, Python, R, and AI coding tools.
• Direct people management experience.

Culture & Benefits

• Opportunity to work directly with executive leadership and own initiatives tied to company goals.
• Career path toward regional and global services leadership.
• RSU equity for full-time employees.
• Private health insurance, paid parental leave, commuter support, and catered office lunches.
• Sponsored professional development, culture events, and unlimited 3D prints.