Technical Support Specialist (Linux/Windows Server)

Location: Remote within the Czech Republic; full-time, permanent employment. The role includes an explicitly required night shift.

Company

hirify.global operates a technology-focused infrastructure and customer operations environment.

What you will do

• Provide 3rd-level technical support and customer communication through the ticket system.
• Monitor and troubleshoot customer IT infrastructure, including compromised servers, managed servers, websites, and migrations.
• Install, configure, administer, build, and provision servers, networks, and applications.
• Perform website and server error analysis and proactively monitor internal infrastructure.
• Document technical solutions and support a smooth 24/7 operation.
• Work the newly introduced night shift to support customers in other time zones.

Requirements

• Completed technical vocational training in IT or relevant professional IT experience.
• Very good Linux administration skills using the shell or terminal.
• Service-oriented, independent, and responsible approach to technical customer support, hardware, and Windows Server administration.
• Mandatory English proficiency for communication in the company language.

Nice to have

• Initial Bash scripting knowledge and basic programming skills.
• Experience with databases and SQL.
• Sound German language skills.

Culture & Benefits

• Flat hierarchies, direct communication, freedom to organize work and time, and an open feedback culture.
• Professional and personal development supported through training and ongoing learning opportunities.
• Remote or hybrid work opportunities with equivalent technical equipment at home and in the office.
• Flexible working hours, 30 days of vacation, MultiSportCard, and meal vouchers.
• Possibility to work from the summer office in Mallorca or from any EU country as a company benefit.
• Volunteer Day, corporate benefits, and company and team events.