11 дней назад
Technical Support Specialist (Crypto)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Support Specialist (Crypto): Supporting Trezor users through written conversations across hardware wallets, blockchain transactions, and the Trezor Suite application with an accent on troubleshooting, user education, and digital security. Focus on explaining complex crypto concepts, identifying scams and fraud, improving documentation, and moderating community discussions.
Location: Prague, Czech Republic; hybrid work with office attendance 1–2 days per week
Company
is a Czech-based crypto company that created the Trezor hardware wallet and focuses on self-custody, open-source transparency, and digital security.
What you will do
- Respond to customer inquiries through Zendesk using clear, calm, and empathetic written communication.
- Support users with Trezor hardware wallets, the Trezor Suite application, blockchain transactions, and key product tasks.
- Provide pre-sales guidance and post-purchase support while helping users protect their digital assets.
- Moderate community forums and maintain knowledge-base articles, user manuals, and self-help content.
- Contribute to side projects involving QA, product design, marketing, fraud prevention, and logistics support.
Requirements
- Previous experience in client-facing technical support or a similar troubleshooting role.
- Strong technical aptitude across software, hardware, and operating systems.
- Solid knowledge of cryptocurrencies, blockchain concepts, wallets, stablecoins, EVM, WalletConnect, and common crypto security threats.
- Ability to explain complex technical issues with resilience, empathy, and precision.
- Ability to live near Prague and work from the office 1–2 days per week.
- Experience with Zendesk, Slack, Notion, GitHub, or Google Workspace is advantageous.
Nice to have
- Comfort with macOS or Linux-based workflows.
- Experience in fintech, crypto, or other industries with high fraud exposure.
Culture & Benefits
- Flexible balance between office and home working.
- Option to receive part of compensation in bitcoin.
- Professional development budget for training, courses, and workshops.
- Renovated office with a gym, wellness facilities, games, a 3D printer, and free parking.
- Company events, team activities, MultiSport card, mobile phone tariff, yoga, and fitness classes.
- Focus on impactful customer support rather than strict KPIs.
Hiring process
- Submit a CV and cover letter for review.
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