IT Support Engineer II

Location: Onsite in San Francisco, California, 5 days per week

Salary: $39.56–$49.45 USD per hour, plus 35,000 stock options

Company

hirify.global integrates technology, healthcare benefits services, and user experience design to improve how employers and employees engage with health benefits.

What you will do

• Provide high-touch technical support through email, chat, and in-person interactions.
• Manage employee onboarding and offboarding, including hardware and software setup.
• Administer hardware and software lifecycles from procurement through decommissioning and recycling.
• Maintain macOS and Windows devices, conference room audiovisual systems, office networks, and mobile devices.
• Improve IT operations through scripting, workflow automation, and process optimization.
• Create knowledge base guides and enforce endpoint security, MFA, phishing awareness, and data privacy practices.

Requirements

• Hands-on experience administering and troubleshooting macOS and Windows hardware and software.
• Experience with IT asset management, user onboarding and offboarding, and mobile device management solutions such as Jamf.
• Working knowledge of DNS, DHCP, VPN, endpoint protection, MFA, and data privacy practices.
• Experience supporting Google Workspace, Okta, Zoom, and conference room technology.
• Proficiency in Bash, Python, or PowerShell scripting.
• Ability to support a diverse user base, including executive leadership, and create clear technical documentation.

Culture & Benefits

• Mission-driven healthcare technology environment focused on innovation, collaboration, and operational impact.
• Professional development through internal mobility, mentorship, and interest-based courses.
• Health insurance, 401(k), paid time off, and stock options.
• Supportive work-life balance and flexible work arrangements, while this role itself is onsite.