Reimbursement Specialist (12Months Contract) (Medtech)

Location: Sydney, NSW, Australia

Company

hirify.global develops the Omnipod wearable, waterproof insulin-delivery product platform to support people living with diabetes.

What you will do

• Process customer orders by verifying insurance benefits, eligibility, cost-sharing amounts, and reimbursement requirements.
• Submit prior authorization requests, contact payors, collect updated documentation, and coordinate product shipments.
• Answer customer inquiries about orders, reimbursement, shipping, warranties, and basic product operation.
• Resolve escalated customer-care and reimbursement issues while collaborating with Case Management, Sales, and Billing.
• Document customer interactions in the database and support compliance with HIPAA and applicable regulatory requirements.
• Suggest workflow improvements, contribute specialized reimbursement expertise, and help train team members when required.

Requirements

• Associate’s or bachelor’s degree, or an equivalent combination of education and experience.
• At least 4 years of related professional experience, preferably in a phone-intensive medical-device or healthcare environment.
• Required knowledge of individual health-plan insurance and the managed-care industry.
• Strong customer service, communication, analytical thinking, information-gathering, and problem-solving skills.
• Ability to work cooperatively with others, manage change, handle stress, and work with limited direct supervision.
• Work requires sitting and standing in a normal office environment, computer and calculator use, and occasional lightweight lifting.

Nice to have

• Knowledge of diabetes and experience supporting patients with diabetes.
• Experience with Salesforce CRM.
• Experience in reimbursement, call-center operations, or medical-device customer support.

Culture & Benefits

• Performance-driven environment focused on customer experience and continuous improvement.
• Cross-functional collaboration with healthcare, insurance, sales, billing, and case-management stakeholders.
• Opportunity to contribute to special projects and provide feedback on department processes.
• Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.