Customer Service Representative

Location: Hybrid role based in Greystanes, NSW, Australia; 3 days in the Greystanes office and 2 days from home

Company

hirify.global provides service operations supported by field technicians and customer service systems.

What you will do

• Answer incoming calls and respond to emails from the service line.
• Create and allocate service jobs through Salesforce to relevant field technicians nationwide.
• Close completed tasks and jobs daily while capturing relevant information.
• Monitor service calls, open-call reports, contract reports, and the call system.
• Maintain accurate customer database records and provide job-status updates to customers.

Requirements

• Experience in a customer service role.
• Ability to build strong relationships with stakeholders.
• Good understanding of the Microsoft Office suite.
• Ability to think on your feet and learn quickly.
• Team-oriented approach and ability to work in a collaborative, fast-paced environment.

Nice to have

• Call centre experience.
• Experience using Salesforce.

Culture & Benefits

• Hybrid work arrangement with 3 office days and 2 work-from-home days each week.
• Pay-for-performance compensation philosophy.
• Potential eligibility for annual bonuses and incentives depending on role and location.
• Potential health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and local or statutory benefits.
• Specific compensation and benefits details are discussed during recruitment.