Client Support Specialist (Fintech)

Location: Brisbane, Queensland, Australia

Salary: AUD $75,000 per annum + superannuation

Company

hirify.global provides payment technology and software solutions for buyers, sellers, merchants, financial institutions, and cardholders worldwide.

What you will do

• Act as the first point of contact for client enquiries, complaints, and requests through phone, email, and chat.
• Investigate, resolve, and document merchant and partner issues in CRM and case management systems.
• Build relationships with clients and internal stakeholders while providing knowledgeable support for payment products and services.
• Manage refunds, direct debit setups and amendments, and accurate client data maintenance.
• Collaborate with internal teams to deliver effective and compliant customer outcomes.
• Contribute to continuous improvement through client feedback, documentation updates, service insights, compliance support, training solutions, and administration.

Requirements

• Experience in a similar client support or customer service role.
• Strong problem-solving, attention to detail, written and verbal communication, and interpersonal skills.
• Ability to learn and navigate new systems and technologies quickly.
• Ability to multitask and work under pressure in a collaborative environment.
• Customer-first mindset and an understanding of compliance and regulated environments.

Culture & Benefits

• Inclusive, global, and collaborative working environment.
• Opportunities to learn from experienced payments industry professionals and develop a global career.
• Culture focused on client empathy, ownership, innovation, teamwork, and continuous improvement.
• Equal employment opportunity commitment and reasonable accommodation support during the application process.