NOC (AI Identity Verification)

Location: Israel; 24/7 shift work including nights, weekends, and holidays is required.

Company

hirify.global provides AI-driven identity verification and management solutions that help global brands prevent fraud and streamline customer onboarding.

What you will do

• Monitor data center infrastructure, servers, networks, services, and logs around the clock.
• Identify, troubleshoot, and resolve operational and technical issues independently.
• Respond to worldwide B2B customer issues and inquiries according to documented SLAs.
• Provide professional technical assistance and develop a broad understanding of customer needs.
• Follow escalation procedures and collaborate with internal teams to investigate and resolve incidents.

Requirements

• Availability for 24/7 shift work, including nights, weekends, and holidays.
• Fluent English with strong verbal and written communication skills.
• Stress tolerance, self-control, and a calm approach to problem-solving.
• Excellent customer service skills.
• Advanced analytical thinking, problem-solving ability, attention to detail, and willingness to learn.
• Mobility is required; NOC or technical support experience is an advantage.

Culture & Benefits

• Work in a global operational environment supporting worldwide B2B customers.
• Follow documented SLAs and escalation procedures to maintain reliable service availability.
• Collaborate with internal teams on technical investigations and issue resolution.