Enterprise Support Specialist (German speaking)

Location: London, United Kingdom; co-located with regional Sales and Success teams.

Company

A design platform focused on creating accessible and scalable user experiences for enterprise customers.

What you will do

• Manage and prioritise enterprise support tickets covering account administration, feature functionality, and platform configuration.
• Troubleshoot technical and account-related issues, analyse root causes, apply established workflows, and escalate when needed.
• Support administrators through scheduled calls, explaining issue resolution, key workflows, and best practices.
• Partner with Sales and Customer Success teams on onboarding, escalations, and back-office support.
• Use knowledge of SSO, SCIM, Brand Kit, and User Management to resolve cases and update documentation.
• Contribute to Strategic Pod Support initiatives that improve customer retention, product adoption, and revenue expansion.

Requirements

• Strong problem-solving, communication, organisation, and customer-first skills.
• Fluent German, spoken and written, and strong English communication skills.
• Experience or aptitude in troubleshooting technical and account-related issues and applying sound judgement when escalating.
• Ability to build working knowledge of SSO, SCIM, content management, and enterprise administration systems.
• Ability to prioritise multiple tasks while maintaining quality, accuracy, ownership, and clear follow-up.
• Effective collaboration with customers and cross-functional Sales and Customer Success stakeholders.

Culture & Benefits

• Inclusive environment focused on creating exceptional user experiences at scale.
• Equity package aligned with company success.
• Inclusive parental leave for all parents and carers.
• Annual Vibe & Thrive allowance for wellbeing, social connection, and office setup.
• Flexible leave options and time to recharge.
• Interviews are conducted virtually.