Customer Support Manager (Aerospace)

Location: Kidlington, Oxford, United Kingdom; regular customer visits are required. Candidates must have the legal right to work in the UK and be able to obtain SC clearance, generally requiring five years of UK residence.

Company

hirify.global supports civil and military helicopter operations through sales, maintenance, engineering, training, technical support, and spares services.

What you will do

• Manage customer-facing Support & Services activities for civil helicopter customers across the UK, Ireland, Isle of Man, and Channel Islands.
• Act as the primary relationship manager and customer advocate for assigned accounts.
• Coordinate maintenance activities, Aircraft on Ground events, customer requests, meetings, complaints, and account issues.
• Work with Sales, Commercial, Finance, Service Delivery, MRO, and other Airbus functions to deliver support and resolve complex requirements.
• Manage opportunities and customer information in Salesforce and lead commercial offers for Support & Services activities.
• Drive customer satisfaction management, action plans, process improvements, and strategic growth initiatives.

Requirements

• Extensive aerospace industry experience, preferably in account management, customer support, service delivery, operations, or technical/MRO functions.
• Working knowledge of Part 145 and Part CAMO regulations.
• Strong understanding of aviation and helicopter operations.
• Strong communication, negotiation, relationship management, organisation, and time-management skills.
• Ability to manage complex situations, work cross-functionally, lead strategic customer meetings, and meet demanding deadlines.
• Current legal right to work in the United Kingdom, ability to obtain SC clearance, and successful completion of mandatory BPSS and export-compliance checks are required. Visa sponsorship is not available.

Nice to have

• Experience with Airbus Helicopters products and the UK rotary market.
• Experience managing a range of customer profiles.
• Bachelor's or master's degree in aerospace, maintenance, or management.

Culture & Benefits

• Permanent full-time employment with annual leave increasing with service.
• Private medical insurance, optional healthcare plans, and employee assistance support.
• Up to 8% company pension contribution, share incentive plans, and discretionary bonuses.
• Shopping discounts, cycle-to-work, car purchase, and technology purchase schemes.
• Inclusive workplace with a multi-faith prayer room, onsite canteen facilities, and free tea and coffee.