Client Experience Coordinator

Location: London, United Kingdom

Company

Sotheby’s provides auctions, private sales, and retail services for art, luxury objects, collectibles, and related financial services across a global network.

What you will do

• Process post-sale experience tasks and provide high-quality client service by email and telephone.
• Manage and resolve client queries, complaints, special requests, and Freshdesk tickets in line with service-level agreements.
• Coordinate with Post-Sale Shipping, Client Accounts Receivable, Finance, and other internal departments.
• Provide shipping quotes, generate payment links, process VAT refunds and resale certificates, and maintain documentation.
• Coordinate client collections, provide lot location information, and review daily shipping lists to confirm property availability.
• Answer and triage client calls and escalate tickets to the appropriate departments.

Requirements

• Exceptional oral and written communication and client service skills.
• Calm, professional, friendly, and welcoming manner, including under pressure.
• Strong numeracy, organisational, problem-solving, and follow-through skills.
• Ability to work independently and collaborate effectively with colleagues.
• High standards of confidentiality, discretion, and work ethic.

Nice to have

• A second European language.
• Prior experience with SAP.

Culture & Benefits

• Work alongside Post-Sale Shipping, Client Accounts Receivable, Finance, and other internal teams.
• Work in an international organisation operating across numerous selling categories and countries.