Invoice-To-Cash DS Collection & Dispute Management Senior Analyst (Korean Bilingual)

Location: Taguig, National Capital Region (Manila), Philippines

Company

Johnson & Johnson MedTech develops healthcare and medical technology solutions as part of Johnson & Johnson.

What you will do

• Manage end-to-end customer collections and open receivables through proactive follow-ups, customer engagement, negotiation, and dispute resolution.
• Drive customer payment behavior, maximize cash flow, improve DSO, and monitor collection KPIs against SLAs.
• Own complex disputes for key accounts, including investigation, root cause analysis, resolution, financial adjustments, and escalation support.
• Manage non-disputed credit transactions, revenue reconciliation, AR forecasting, trend analysis, and payment-behavior analysis.
• Partner with Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams on collection and dispute matters.
• Identify process improvements, use technology tools, and support audit readiness, reporting, and special projects.

Requirements

• Bachelor’s degree or equivalent, preferably in accounting, finance, or a related business discipline.
• 2–4 years of relevant experience with end-to-end Invoice-to-Cash processes, especially collections and dispute management.
• Korean language proficiency is required.
• Fluent English for oral and written communication is required.
• Strong customer engagement, basic negotiation, analytical, problem-solving, communication, and collaboration skills.
• Technology proficiency in Microsoft Office and ERP systems; ability to work under pressure and maintain teamwork.

Nice to have

• CPA, CMA, MBA, or other financial certification.
• Experience in healthcare or pharmaceutical industries.
• Knowledge of SAP systems.
• Additional foreign language capability.

Culture & Benefits

• Work within the Global Services Finance organization and a network of financial professionals across more than 60 countries.
• Participate in an inclusive, diverse, and equal-opportunity work environment.
• Support innovation, process effectiveness, customer experience improvement, and compliance.
• The position may be transferred to the planned New Orthopaedics business following the announced separation, subject to legal requirements and consultation processes.