Schedule Coordinator (Scientific Instruments)

Location: Remote in Japan; occasional travel may be required.

Salary: Pay range determined by role, level, and location; specific range shared during the hiring process.

Company

hirify.global provides scientific instruments and related services, supporting customers through field service, customer service, sales, and business operations.

What you will do

• Coordinate engineer and alternate service partner schedules for instrument installation, repair, inspection, and maintenance services.
• Manage communications with customers, engineers, internal teams, sales, and partner companies.
• Prioritize customer onsite response times according to customer expectations and service measures.
• Respond to high-volume phone calls and emails, analyze issues, and resolve service-related problems.
• Process external product repairs, including quotations, purchase orders, parts arrangements, shipping instructions, and closure activities.
• Coordinate dedicated equipment schedules for engineers and issue shipping instructions.

Requirements

• Undergraduate degree; a scientific or technical degree is preferred.
• Experience coordinating and scheduling services for customers or organizations is beneficial.
• Basic PC skills and prior experience with SAP, CRM, or equivalent systems.
• Experience processing vendor quotations, purchase orders, and invoices is preferred.
• Strong spoken, written, and digital Japanese communication skills are required.
• Intermediate English skills, such as TOEIC 500 or above, are required.

Culture & Benefits

• Full-time weekly schedule with the option to work remotely.
• Day shift with no fixed end date.
• Cross-functional collaboration with customer service, field solutions, instrument sales, contract sales, and business center teams.
• Occasional travel may be required.