Senior UX Researcher

Location: Hybrid, with 3 days per week required at the Walnut Creek, California office

Company

hirify.global Northern California, Nevada & Utah provides member services and products designed to improve customers’ confidence and overall experience.

What you will do

• Analyze real-world usage data, behavioral analytics, member feedback, competitive information, and industry insights.
• Conduct generative UX research, including ethnographic studies, user interviews, and usability testing.
• Synthesize qualitative and quantitative findings into actionable insights and strategic recommendations.
• Develop and maintain user personas, journey maps, and service blueprints.
• Collaborate with product managers and cross-functional teams to influence product direction and strategy.
• Facilitate workshops, design sprints, and stakeholder meetings while communicating research findings through documentation and presentations.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 8 years of experience in user experience research.
• Expertise in qualitative and quantitative research methods, including usability testing, interviews, and ethnographic research.
• Proficiency in user-centered design, design thinking, research methodologies, Agile practices, and data-driven storytelling.
• Experience using research tools and technologies, with familiarity with Figma or similar design tools.
• Ability to work from the Walnut Creek, California office 3 days per week.

Nice to have

• 3+ years of consulting or agency experience.
• Advanced degree in Human-Computer Interaction, Psychology, Anthropology, Design, or a related field.
• UX research or design methodology certification, such as NN/g or UXPA.

Culture & Benefits

• Collaborative environment focused on improving member service and experience.
• Medical, dental, vision, and wellness benefits.
• 401(k) matching at $1 for every $1 contributed, up to 6% of eligible earnings per pay period.
• Paid holidays and accrued paid time off, including additional annual volunteer hours.
• hirify.global Classic Membership, product discounts, tuition reimbursement, and eligibility for incentive plans.