Principal User Researcher

Location: United States Remote

Salary: $171,598–$245,140 annual base salary

Company

A collaboration platform focused on helping teams think and work together through human-centered research, product design, and online collaboration.

What you will do

• Lead qualitative and quantitative research across multiple product areas, including ethnographic interviews, surveys, log analysis, segmentation, and concept testing.
• Conduct foundational and strategic studies into how teams collaborate and the barriers affecting business, hybrid, and distributed work.
• Translate ambiguous business and product questions into learning plans, research frameworks, and actionable recommendations.
• Create archetypes, journey maps, mental models, and other artifacts that make complex insights accessible across the organization.
• Present research findings and strategic recommendations to executive and cross-functional audiences.
• Partner with Product, Design, Data Science, Market Research, Sales, Marketing, and Strategy to connect research with innovation and experimentation.

Requirements

• 10+ years of UX Research experience with deep expertise in qualitative and quantitative methods.
• Proven experience leading foundational and strategic research that influenced product direction, vision, or long-term investments.
• Ability to independently design and execute mixed-methods studies, from in-depth interviews and ethnography to survey design and statistical analysis.
• Strong systems thinking and the ability to connect human insight with product architecture and long-term design strategy.
• Experience shaping and scaling research practices in growing organizations.
• Strong communication skills with executive and hands-on audiences, plus comfort working through ambiguity.

Culture & Benefits

• Primarily individual-contributor work with responsibility for defining major research questions and studies.
• Opportunity to establish repeatable research standards, methodologies, and a culture of evidence-based decision-making.
• Mentorship of designers and product partners in tactical usability research.
• Work on open-ended questions about how people align, make decisions, and innovate with AI, colleagues, and customers.
• Remote work for candidates in the United States.