7 дней назад
Customer Service Technician I (IT Support)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Technician I (IT Support): Providing on-site technical support for end users across hardware, software, PC systems, and specialized IT equipment with an accent on diagnostics, service restoration, installations, and customer communication. Focus on troubleshooting complex user issues, administering IT support tools and systems, creating knowledge resources, and maintaining daily system performance.
Location: On-site at Redstone Arsenal, Alabama, United States
Company
supports national security and critical civilian missions through technology integration and technical services.
What you will do
- Provide technical support to end users for PC, server, mainframe, hardware, and software issues.
- Diagnose and resolve hardware, software, operating, and connectivity problems, including through remote access tools.
- Install, modify, upgrade, clean, and maintain computer hardware, software, printers, scanners, telecommunications, and mobility devices.
- Monitor daily system performance and recommend software packages or system modifications that reduce recurring user problems.
- Create training manuals, guides, fixes, and knowledge base articles, and train users on new hardware and software.
- Collaborate with network services, software engineering, application development, and other support teams to restore services and escalate issues.
Requirements
- Active minimum Secret security clearance required before starting.
- IAT Level II Security+ certification required.
- 0–2 years of experience in IT technical support.
- Proficiency with ITSM platforms such as ServiceNow or Remedy, VDI, Microsoft Active Directory, print servers, multifunction devices, and software installation and troubleshooting.
- Experience using remote access to diagnose customer computers.
- Ability to communicate clearly with customers and support issue resolution by email, phone, and collaboration tools.
Nice to have
- Associate degree in IT or a related field.
- Knowledge of change management and issue escalation processes.
- Ability to mentor junior technicians.
- Experience with Remote Desktop support and remote control of customer computers.
- Ability to advise customers on organizational security policies and procedures.
Culture & Benefits
- Regular, on-site employment in a standard professional office environment.
- Climate-controlled indoor workplace with standard lighting and minimal noise exposure.
- Work is generally sedentary, with standing and walking required for up to 10% of the time.
- Culture emphasizes helpfulness, honesty, humility, continuous improvement, and strong work ethic.
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