Member Service Representative (Full-Time) - Mesquite

Location: On-site in Mesquite, Texas, United States; may require working at or permanently transferring to neighboring branches within a reasonable commuting distance.

Salary: $22.26–$25.87 per hour

Company

hirify.global provides financial products and services to its members through branch operations and member-focused banking support.

What you will do

• Provide basic counseling on deposit accounts, lending products, credit and debit cards, and other financial services.
• Assist members with opening and maintaining accounts, loans, and related products.
• Research and resolve basic account discrepancies and service requests.
• Process deposits, withdrawals, loan payments, check cashing, and other routine transactions.
• Identify opportunities to cross-service products and strengthen member relationships through education.
• Handle cash and negotiable instruments securely while complying with applicable regulations.

Requirements

• Ability to build effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, problem-solving, verbal, and written communication skills.
• Ability to work independently and collaboratively in a high-production, changing environment.
• Ability to navigate multiple systems, adapt to evolving technologies, and exercise sound judgment.
• Ability to support change initiatives and comply with federal and institutional financial regulations.
• Availability Monday through Saturday, with hours based on business needs.

Nice to have

• Working knowledge of deposit and loan products, services, and operational procedures.
• Customer service experience, preferably in banking or a financial institution.

Culture & Benefits

• Full-time employment with competitive pay and benefits.
• Culture focused on engagement, commitment, and appreciation for employees.
• Branch schedule and shift work based on business needs.

Hiring process

• Applicants receive a required online assessment by email.
• Completing the assessment is required for the application to be considered.