Lead Loan Servicing (Fintech)

Location: In office at 350 S Grand Ave, Los Angeles, California, US 90071

Salary: $53,955–$86,177 per year, plus eligibility for bonus and/or commissions.

Company

hirify.global is a financial services institution and a subsidiary of Royal Bank of Canada, serving clients, colleagues, and communities since 1954.

What you will do

• Oversee daily activities, workflow, productivity, and quality control for an assigned loan servicing team.
• Review loan and lease packages for accuracy, authorization, and documentation before boarding them into the appropriate system of record.
• Research and resolve accounting and collateral inquiries, including interest accruals, amortization schedules, rate indexes, and monetary transactions.
• Monitor system exception reports, maintain data integrity, and approve daily balancing sheets.
• Coordinate and participate in operational and compliance audits, prepare responses, and implement process improvements.
• Ensure adherence to bank policies, regulatory requirements, and quality controls for financial products and services.

Requirements

• Bachelor’s degree or equivalent.
• At least 3 years of loan servicing experience.
• Knowledge of loan servicing, Regulations B, O, and Z, core systems, loan platforms, and outsourcing solutions.
• Strong organizational, project management, and time management skills.
• Ability to present ideas, gain agreement, and resolve conflicts within the supervised unit.
• Ability to work in the designated Los Angeles office; the role is not fully remote.

Culture & Benefits

• Medical, dental, and vision coverage available from the first day of the month following the start date.
• 401(k) company matching contribution.
• Tuition reimbursement and internal training and upskilling resources.
• Vacation, sick, and volunteer time.
• Health and family planning benefits, including fertility support and specialized medical programs.
• Career mobility support and colleague resource groups.