Customer Success Lead

Location: London or Liverpool, United Kingdom

Company

hirify.global builds digital audience engagement products that connect major brands with their fans through real-time interactivity, gamification, and data.

What you will do

• Manage day-to-day relationships with a portfolio of customers and lead regular business reviews.
• Use engagement data and platform insights to create recommendations that improve adoption and customer health.
• Deliver platform demonstrations and walkthroughs for new experiences and product updates.
• Coordinate with Account Management and Commercial on renewals, escalations, and expansion opportunities.
• Maintain renewal forecasts, activity logs, and account records in Attio CRM.
• Share customer insights with Product and support smooth delivery-to-live transitions.

Requirements

• At least 3 years of experience in Customer Success, ideally in a technology or SaaS business.
• Experience managing a book of business, including renewals, upselling, and account health tracking.
• Strong verbal and written communication skills, including presenting to senior stakeholders.
• Ability to understand product value propositions quickly and discuss them with customers.
• Confidence reading engagement metrics and turning data into customer advice.
• Strong organisation skills and experience with a CRM platform.

Nice to have

• Background in sport, media, or entertainment, or a genuine interest in these areas.
• German or Spanish language skills.

Culture & Benefits

• Work with a collaborative, forward-thinking team focused on impactful digital products.
• Join a business with more than two decades of technical innovation and an international presence.
• Collaborate across Success & Support, Account Management, Commercial, and Product functions.