Customer Success Manager - Performance Marketing, AI & Automation

Location: New York, New York, United States

Salary: $100,000–$110,000 annual total compensation, commensurate with experience

Company

hirify.global is an AI-native marketing automation platform that automates digital advertising for enterprise, franchise, and multi-location brands.

What you will do

• Own a portfolio of multi-location and franchise brands as the primary strategic client partner.
• Lead high-touch onboarding and establish long-term client partnerships.
• Run campaign and business reviews, interpret performance data, and recommend next steps.
• Develop customized cross-channel marketing plans across Google Search, Meta, YouTube, Display, and emerging channels.
• Partner with Technical Account Managers to monitor delivery, analyze performance, and optimize campaigns.
• Identify expansion opportunities and collaborate with Product, Engineering, and Customer Success to resolve issues.

Requirements

• 3+ years of experience in account management, digital marketing, or client strategy within advertising, technology, or media.
• Demonstrated success growing and expanding client accounts.
• Hands-on familiarity with paid digital channels, including Google Ads, Meta, Display, and YouTube.
• Ability to turn performance data into clear narratives and concrete recommendations.
• Strong communication, client education, stakeholder management, organization, and problem-solving skills.
• Proficiency with Excel, PowerPoint, and Word.

Nice to have

• Experience working with multi-location or franchise brands.
• Consultative and out-of-the-box approach to solving client problems.

Culture & Benefits

• Medical, dental, and vision benefits.
• Unlimited paid time off.
• Commuter benefits.
• 401(k) with company match.
• Summer Fridays.

Hiring process

• A completed questionnaire is required for an application to be considered.