Client Support Specialist (Healthcare Facilities - B2B)

Client Support Specialist (Healthcare Facilities - B2B)

Company

Keep

Conditions

Full-time Middle 🌎 World 🚀 Management 🏠 Remote Job description

Client Support Specialist (Healthcare Facilities - B2B)

•Remote

What You’ll Do

• Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.
• Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers.
• Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix.
• Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement.

Who You Are

• Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
• Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
• Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
• High Accountability – We value people who hold themselves to high standards and consistently deliver results.

Who Can Apply?

• Experience Level: Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.
• Education: No specific degree required—we care about what you can do, not just what’s on your résumé.

Why Join Clipboard Health?

• 100% Remote – Always. Work from anywhere in the world.
• Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
• A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.

System Requirements

• A reliable laptop/desktop (no Chromebooks or Linux OS).
• Minimum 20 Mbps wired internet connection.
• Wired headset for clear communication.
• A quiet, distraction-free workspace.
• Stable power and internet connectivity.

Qualifications

• Experience with customer support and client-facing roles is preferred but not required.

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