Application Support Analyst

Location: Remote - USA

Company

hirify.global develops mechanical pipe joining solutions, engineering services, and sustainable piping technologies for construction and industrial applications.

What you will do

• Provide initial support, triage, tracking, escalation, and resolution for end-user issues and service requests.
• Manage M3 tickets in Easy Vista and Infor Concierge tickets, coordinating with users and support teams through resolution.
• Create and manage user accounts across M3, Infor Concierge, Infor University, and Project UNITE, including onboarding, offboarding, and consultant access.
• Monitor IMS operations, including integrations, error BODs, jobs, and number series.
• Create and review M3 enhancement requests and manage Jira release uploads.
• Coordinate release testing, document changes, maintain support materials, and analyze recurring incidents for service improvement.

Requirements

• Current authorization to work full-time in the United States without employer-sponsored immigration support is required.
• 1–3 years of experience in an IT environment, preferably in application support or service delivery.
• Strong technical diagnostic, troubleshooting, communication, organizational, and prioritization skills.
• Experience with ticketing systems, support workflows, incident management, escalation, and service performance monitoring.
• Ability to communicate effectively with technical and non-technical users and collaborate with cross-functional teams.

Nice to have

• Experience with release activities, change documentation, testing coordination, or application deployment support.
• Proficiency with Jira, Easy Vista, Infor Concierge, or similar platforms.
• Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related technical discipline, or equivalent experience.

Culture & Benefits

• Performance-based incentives and career development programs with internal promotion pathways.
• Tuition reimbursement and continuous learning opportunities.
• Health, dental, vision, life insurance, disability coverage, and retirement savings with company match.
• Paid time off, holidays, flexible work arrangements where applicable, employee assistance, and wellness resources.
• Inclusive, team-oriented culture focused on safer and more sustainable construction.