Senior Customer Marketing Manager (Identity Verification)

Location: USA (remote)

Salary: $140,000–$160,000 per year for candidates hired in the United States; geographical adjustments may apply.

Company

hirify.global provides online and mobile identity verification, eKYC and AML solutions using AI, biometrics, machine learning, liveness detection and automation.

What you will do

• Own the customer communication calendar, including product updates, feature-adoption campaigns and lifecycle email programs.
• Build and manage a scalable customer advocacy program covering references, case studies, reviews, event speakers and advisory board members.
• Launch and executive-produce the Customer Advisory Board, including member recruitment, strategic agendas and ongoing engagement.
• Partner with Corporate Marketing, Product Marketing, Customer Success and Account Management on customer proof, content and renewal or expansion programs.
• Plan customer-facing webinars, user groups, executive roundtables and other community events.
• Track advocacy participation, content usage, engagement, review activity and influence on retention, expansion and product adoption.

Requirements

• 5 or more years of experience in customer marketing, lifecycle marketing or a related role within B2B SaaS or enterprise software.
• Proven experience building and operating a structured customer advocacy or reference program.
• Experience managing a Customer Advisory Board or comparable executive customer community.
• Strong content skills, including case studies, testimonials and campaign materials.
• Experience partnering with Customer Success, Account Management and Sales without direct authority, using customer data, product signals and campaign analytics.
• Technical fluency and domain knowledge of identity verification, KYC/AML, fintech, fraud prevention or another regulated technology sector.

Culture & Benefits

• Senior individual-contributor role with end-to-end program ownership and no direct revenue quota.
• Collaboration across Marketing, Customer Success, Account Management, Sales and Product Marketing.
• Medical and dental insurance, health and wellness benefits, peer recognition and flexible time off.
• 401(k) match for US employees.
• Values centered on integrity, diversity, empowerment, accountability and leading innovation.