Sr. Community Management Lead (Riftbound)

Company

Riot Games creates games and player experiences, including Riftbound, a League of Legends trading card game.

What you will do

• Set and lead Riftbound’s global community strategy across launches, organized play, retail moments, live events, and evergreen engagement.
• Manage, coach, and develop a team of community managers while establishing operating processes, priorities, and performance expectations.
• Represent player sentiment and community insights in product, publishing, marketing, and leadership decisions.
• Oversee player-facing communications across articles, social channels, community platforms, events, and product updates.
• Lead community programs across digital platforms, hobby stores, organized play, live events, and creator ecosystems.
• Coordinate with regional teams, internal functions, agencies, vendors, moderators, and community partners.

Requirements

• 7+ years of experience in community management, publishing, communications, social media, or a related field.
• 2+ years of experience directly managing and developing employees.
• Experience leading community strategy for a game, entertainment product, consumer brand, or hobby ecosystem.
• Experience managing multiple community programs, campaigns, or live-service workstreams.
• Strong understanding of player communities, digital platforms, community communications, and engagement practices.
• Experience handling sensitive community issues, cross-functional escalations, goals, operating processes, and performance measures.

Nice to have

• Familiarity with Riftbound or other trading card games, tabletop games, collectibles, organized play, or hobby entertainment.
• Knowledge of TCG players, retailers, tournament organizers, judges, creators, and collectors.
• Experience launching a new game, product, or community ecosystem across multiple regions.
• Experience with social listening, sentiment analysis, community-health measurement, physical products, retail partners, or live events.

Culture & Benefits

• Player-first decision-making and collaborative work across teams.
• Open paid time off policy and flexible work schedules.
• Medical, dental, and life insurance.
• Parental leave for employees, spouses or domestic partners, and children.
• 401(k) with company match.