Director, Product Management (Membership)

Location: Hybrid in New York, NY or San Francisco, CA, with in-office days on Tuesday, Wednesday, and Thursday. Core working hours target 9:00am–5:00pm EST.

Salary: $134,600–$209,000 national range; $168,300–$261,000 high-cost range including New York. Bonus incentive eligibility is included.

Company

hirify.global and CareScout build services that help individuals and families navigate aging, caregiving, wellness, and long-term care.

What you will do

• Lead the strategy, development, and growth of CareScout’s consumer-focused membership platform.
• Own the end-to-end member experience across subscriptions, enrollment, benefits, care planning, wellness programs, care navigation, provider network benefits, Care Circle experiences, and engagement.
• Define product strategy, prioritize investments, and translate company objectives into scalable product roadmaps.
• Oversee member-facing experiences, operational tools, platform capabilities, service workflows, and critical integrations.
• Partner with Engineering, Design, Data, Clinical, Operations, Finance, Marketing, and Network Management teams to deliver measurable improvements in conversion, engagement, retention, efficiency, and customer outcomes.
• Establish strong product management practices, decision-making, accountability, and continuous improvement across the organization.

Requirements

• 7+ years of product management experience, including leadership of complex initiatives or product areas.
• Experience building and scaling digital products, platform capabilities, memberships, subscriptions, or service-based offerings.
• Ability to operate strategically and execute within a defined product vision.
• Strong cross-functional leadership and influence without direct authority.
• Experience across technical and business domains, including customer experience, operations, data, and finance systems.
• Knowledge of modern product development practices, including discovery, delivery, and Agile, plus experience navigating legal, compliance, privacy, and operational requirements in regulated industries.

Culture & Benefits

• Inclusive, purpose-driven environment focused on improving the aging experience.
• Comprehensive healthcare coverage and disability, life, and long-term care insurance.
• Multiple 401(k) savings plan options and an employer-funded retirement account feature.
• Paid time off, 12 paid holidays, volunteer time off, and paid family leave.
• Tuition reimbursement, student loan repayment, training and certification support, wellness reimbursement, and caregiver and mental health support.