Quality & Compliance Specialist (Customs Compliance)

Location: Remote, associated with Tonawanda, NY, United States; Monday–Friday, 7:00 AM–3:30 PM EST

Salary: $21.14–$29.59 USD hourly

Company

hirify.global provides freight forwarding, import and export services, customs brokerage, trade and customs advisory services, transportation, distribution, and e-commerce solutions.

What you will do

• Review customs entries, shipment documentation, and automated processing results for accuracy and completeness.
• Verify tariff classifications and apply missing classifications using approved databases, tariff resources, SOPs, and government websites.
• Correct entry discrepancies and resolve ABI errors and Census warnings to support acceptance by U.S. Customs and Border Protection.
• Collect and maintain customs compliance documentation and contact customers about missing or incomplete information.
• Ensure shipments subject to Other Government Agency requirements comply with applicable regulations, customer requirements, and company policies.
• Provide coaching and feedback, support training, and identify process improvements, AI enhancements, and customer invoice updates.

Requirements

• High school diploma or GED.
• At least three years of business or customer service experience.
• Strong attention to detail, accuracy, analytical thinking, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively.

Culture & Benefits

• Remote work schedule aligned with EST business hours.
• Monday–Friday schedule with working hours from 7:00 AM to 3:30 PM EST.
• Eligible employees may receive health, vision, and dental insurance.
• Retirement benefits and tuition reimbursement are available to eligible employees.
• Work involves collaboration with internal teams, external customers, and operational groups.