ICT Administrator III (m/f/d)

Location: Košice, Slovakia; remote working is available only within Slovakia due to European taxation regulations.

Salary: Base salary from €1,150 gross per month, depending on seniority and previous experience; variable pay and other financial benefits are also provided.

Company

hirify.global provides information and communication technology services and employs more than 3,900 people in the Košice region.

What you will do

• Provide 2nd- and 3rd-level incident management support for customer environments.
• Investigate incident root causes and initiate corrective and service-improvement actions.
• Record, evaluate, authorize, prioritize, plan, test, implement, document, and review complex changes.
• Coordinate internal technical teams and vendors during troubleshooting, maintenance, and end-user support.
• Act as a technical lead and single point of contact for a customer, service area, or technology.
• Maintain documentation, support reporting and quality processes, and train other employees.

Requirements

• Secondary education and at least two years of experience in ICT application operations and management.
• Strong IT and PC literacy with a solid understanding of hardware and software technologies.
• Basic networking knowledge; firewall knowledge is advantageous.
• Understanding of ITIL processes and ability to work according to internal procedures and escalation standards.
• Analytical thinking, communication, teamwork, mentoring, and presentation skills.
• English at B2 level and availability to work remotely only from Slovakia.

Nice to have

• Experience with on-call duties and independent troubleshooting of incidents within an area of expertise.

Culture & Benefits

• More than 25 benefits supporting financial well-being, learning and development, health and sport, family, and work-life balance.
• Focus on balancing work, career growth, personal life, and individual lifestyle.
• Variable compensation and additional financial benefits alongside the base salary.
• International working environment with regular communication across teams.