Senior Manager, Customer Onboarding

Location: Remote; candidates must have the current and continuing right to work in the United States of America without restrictions or expirations.

Salary: $135,000–$165,000 per year

Company

hirify.global is partnering with a leading supply chain solutions company focused on delivering complex customer implementations and operational services.

What you will do

• Build and lead a scalable customer onboarding function for complex, strategic, and high-risk implementations.
• Translate commercial commitments into defined scope, milestones, dependencies, responsibilities, outcomes, and acceptance criteria.
• Coordinate delivery across Operations, Technology, Product, Customer Success, Finance, and other functions.
• Manage onboarding portfolio governance, capacity planning, resource forecasting, project health reviews, and executive reporting.
• Lead operational readiness, transition planning, post-launch stabilization, and continuous improvement across implementations.
• Manage and develop onboarding project managers and future team members while supporting recruitment as the portfolio grows.

Requirements

• Bachelor’s degree in business, operations, supply chain, technology, project management, or a related field, or equivalent relevant experience.
• 8+ years of progressive project, program, or implementation leadership experience, including complex customer-facing implementations.
• 3+ years of formal people-management experience, including coaching and performance management.
• Active PMP certification and advanced hands-on proficiency with Smartsheet or equivalent project management tools.
• Experience with $10M+ deals, multiple concurrent implementations, capacity planning, governance design, risk management, and executive reporting.
• Current and continuing authorization to work in the United States without restrictions or expirations.

Nice to have

• Experience in service logistics, supply chain, field service, SaaS, managed services, or another complex operational environment.
• Experience building or improving customer onboarding or implementation operating models.
• Experience with enterprise customers, multi-region launches, operational integrations, or high-dependency programs.
• Familiarity with HubSpot, CRM, ERP, service management, or business intelligence platforms.

Culture & Benefits

• Remote full-time work environment focused on collaboration, flexibility, innovation, and professional growth.
• Opportunity to influence global supply chain management and customer service delivery.
• AI-enabled tools may support application review and assessment, with final hiring decisions made by humans.