Partner Success Manager - Via Student Transit

Location: Seattle, United States; requires travel around 50% of the time.

Base salary: $70,000–$80,000 per year, plus variable pay and equity.

Company

Via uses technology to transform transportation and provides safe, efficient, and flexible mobility services, including student transit programs across the United States.

What you will do

• Build trusted relationships with school district leaders, transportation directors, and transit operators.
• Analyze transit performance data and recommend improvements to routing, student safety, service quality, and operational efficiency.
• Lead contract renewals, service expansions, and year-over-year growth across a partner portfolio.
• Represent partner needs internally and collaborate with product, operations, deployment, and marketing teams.
• Present operational updates to school boards, superintendents, transportation staff, and other stakeholders.
• Develop best practices, success metrics, and workflows for scaling the Student Transit vertical.

Requirements

• At least 2 years of client-facing experience in sales, business development, customer success, account management, consulting, B2G, or education technology.
• Ability to analyze operational data and translate insights into clear strategic recommendations.
• Strong written, verbal, and presentation communication skills.
• Ability to take ownership in fast-paced, ambiguous, high-growth environments.
• Willingness to travel approximately 50% of the time and support service launches on the ground.
• Interest in modernizing student transportation and improving access to education.

Nice to have

• Experience in transit, education, or public-sector sales or customer success.

Culture & Benefits

• Customer-first, mission-driven environment focused on public mobility and student transportation.
• Health coverage with low-cost dental and vision plans.
• 401(k) with company match and vesting.
• Fully paid parental leave with extended leave options.
• Mental health support, pet insurance, wellness benefits, and 20 days of paid time off annually.