Fraud Investigator - Customer Protection (Fintech)

Location: Lake Mary, Florida or Denver, Colorado; in-person attendance expected at least 3 days per week. Working hours may vary Monday through Friday between 7am and 9pm ET.

Base pay range: $1–$1 USD, depending on the compensation zone and work location. The role is also eligible for bonus opportunities, equity, and benefits.

Company

Robinhood is a financial technology company focused on democratizing finance and building products for the next generation of investors.

What you will do

• Conduct timely, in-depth investigations of fraud alerts across ACH, debit card, cryptocurrency, and wire transfer activity.
• Handle inbound calls from customers with fraud restrictions and resolve cases according to internal procedures and policies.
• Use critical thinking, investigative techniques, pattern detection, and data analysis to identify emerging fraud trends.
• Document investigation rationale and determinations, escalating cases to relevant teams when necessary.
• Gather account information and supporting documentation from customers, explain next steps, and set expectations.

Requirements

• 2+ years of experience in fraud investigations or an adjacent field.
• In-depth knowledge of account takeover, identity theft, money mule, money movement fraud, and related fraud activities.
• Strong analytical, written, verbal, interpersonal, and attention-to-detail skills.
• Ability to work in a fast-paced environment, identify problems, and develop solutions.
• Experience collaborating with product, engineering, legal, compliance, vendor partners, or financial crimes teams.
• Ability to work from the Denver, Colorado or Lake Mary, Florida office at least 3 days per week.

Nice to have

• Certified Fraud Examiner (CFE) certification.
• Experience mentoring junior fraud investigators and agents.

Culture & Benefits

• In-person work environment designed to support collaboration, innovation, and team connection.
• Bonus opportunities, equity, and benefits in addition to base pay.
• Equal opportunity employment and reasonable accommodations available upon request.