IT Support Engineer

Location: Fully remote within Poland, with the option to work from the Warsaw office. The role also provides key on-site services in the Warsaw office.

Company

hirify.global develops software products that help teams collaborate and manage work, including JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture.

What you will do

• Provide L1/L2 ticket-based support for internal server-based and cloud-based applications, resolving issues within SLAs and escalating complex cases.
• Manage employee onboarding, laptops, operating systems, MDM, disk encryption, antivirus, and related troubleshooting.
• Maintain office network infrastructure, including Wi-Fi, access points, Chromecast devices, routers, firewalls, network switches, and IP telephony.
• Monitor applications, systems, alerts, and scheduled jobs to ensure reliable and timely operation.
• Install, configure, upgrade, migrate, and consolidate applications while keeping domains, SSL certificates, and product licensing up to date.
• Create and maintain knowledge-base documentation and apply operational best practices.

Requirements

• 3+ years of experience providing L1/L2 support through a ticketing system.
• 2+ years of hands-on laptop support experience, preferably with Macintosh and Windows.
• 1+ year of experience supporting applications such as Google Workspace, Slack, and Zoom.
• Good written and spoken English communication skills, including spelling and grammar.
• Ability to work effectively within a mature support process.
• Experience with shell scripting, Python, CLI tools, Linux administration, cloud technologies, Atlassian products, or network administration is advantageous.

Nice to have

• Hands-on Linux system administration experience, including Linux file systems, DNS, and SSL.
• Experience with AWS, GCP, or Azure.
• Experience with Atlassian products, shell scripting, Python, CLI tools, or network administration.

Culture & Benefits

• Remote-first flexibility within Poland, with optional access to the Warsaw office.
• Company equity eligibility for every team member.
• 26 paid vacation days annually, plus one paid Wellness Day each month.
• Fully covered Luxmed private healthcare, life insurance, and optional partner coverage.
• Monthly allowances for wellness and personal benefits, home-office costs, and meals.
• Access to hirify.global University and three paid volunteering days each year.