Technical Support Specialist II (Cloud and Linux)

Location: Remote in the Philippines (PHL)

Company

hirify.global is a software company providing business management, service delivery automation, remote control, and related solutions to technology solution providers.

What you will do

• Provide technical support to partners through email, phone, chat, support cases, and remote sessions.
• Research, analyze, troubleshoot, and document product issues and partner interactions.
• Monitor backup, off-site, and critical service failure events and investigate incidents.
• Act as the first point of contact for escalated cases and coordinate with cross-functional teams.
• Identify and escalate recurring issues, potential software defects, and urgent situations.
• Contribute to internal and external knowledge-base articles and communicate product releases and improvements.

Requirements

• Bachelor’s degree in a related field or equivalent business experience.
• 2+ years of related experience in a technical service-oriented position.
• Practical knowledge of the applicable technical support area and the ability to learn new technologies and processes.
• Strong customer service, written and verbal communication, ownership, organization, and attention to detail.
• Familiarity with backup technology, virtualization, cloud technology, and operating systems such as Linux.
• Ability to work independently and collaborate with multiple cross-functional teams.

Nice to have

• Experience troubleshooting Windows and Linux servers.
• Basic understanding of IT, professional services, CRM, and ERP markets.

Culture & Benefits

• Inclusive, positive, and community-driven work environment.
• Collaboration with colleagues and teams across North America, EMEA, and APAC.
• Equal employment opportunities and reasonable accommodations throughout the hiring process.