Customer Success Manager (TT/SMB)

Location: Leeds, England, UK

Company

hirify.global develops a workforce security platform for attack simulation, security training, collaboration security, and AI agent protection.

What you will do

• Build relationships with customers, including management and executive stakeholders, and understand their objectives.
• Lead onboarding activities such as account configuration, product training, phishing campaigns, and change management.
• Monitor customer usage, adoption, health metrics, satisfaction, and delivered value.
• Conduct business and strategic engagement reviews to support product adoption and customer outcomes.
• Identify cross-sell, upgrade, and renewal opportunities while coordinating with Account Managers and Renewal Specialists.
• Coordinate with technical support and drive cross-functional initiatives that improve customer experience and loyalty.

Requirements

• Associate’s degree or equivalent work experience and education preferred.
• Familiarity with standard concepts, practices, and procedures in the IT security field.
• Experience with Salesforce or another CRM, Microsoft Excel and Word, Gmail, Google Docs, and web browsers.
• Excellent verbal and written communication, customer service, negotiation, organization, and time management skills.
• Ability to build rapport through phone, email, and video conferencing, collaborate effectively, and work with minimal supervision.

Nice to have

• Prior experience as a Customer Success Manager.
• Previous IT experience or exposure.

Culture & Benefits

• Modern, high-tech, and fun work environment.
• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses and adoption assistance.
• Tuition reimbursement, certification reimbursement, and certification completion bonuses.

Hiring process

• An applicant assessment and background check may be part of the hiring procedure.