Junior Customer Success Manager (Data Quality)

Location: London, UK; hybrid with 40% office-based working

Company

hirify.global is a global data and technology company providing data quality, validation, and management solutions across industries including financial services, healthcare, automotive, agribusiness, and insurance.

What you will do

• Manage a portfolio of existing B2B clients and retain strong customer relationships.
• Deliver retention targets, maintain rolling three-month forecasts, and improve forecast accuracy.
• Build relationships with executives, decision-makers, and end-users through email, phone, and face-to-face meetings.
• Develop tailored account plans and communicate the value of hirify.global’s data validation and data management solutions.
• Identify cross-sell and upsell opportunities, manage renewal risks, and support revenue growth.
• Resolve client issues, use Salesforce CRM, and provide customer feedback to product, marketing, and sales teams.

Requirements

• Experience in account management, customer success, or customer retention within a B2B environment.
• Experience achieving revenue, retention, and growth targets.
• Strong relationship management skills, including engagement with senior stakeholders.
• Excellent negotiation, objection-handling, and commercial skills.
• Ability to manage renewals, identify growth opportunities, and maximise account value.

Culture & Benefits

• Permanent, full-time employment with hybrid working.
• Compensation package with uncapped commission.
• Pension, Bupa healthcare, Sharesave Scheme, and other core benefits.
• 25 days of annual leave, 8 bank holidays, and 3 volunteering days, with the option to purchase additional leave.
• Inclusive, purpose-driven culture with a focus on employee development and equal opportunity.