Associate Solutions Engineer (French)

Location: Berlin, Germany. The role follows a set schedule Monday–Friday, 9am–6pm Berlin time, and is not eligible for visa sponsorship.

Company

hirify.global provides a unified IT operations platform for endpoint management, patching, backup, and remote access, serving nearly 40,000 customers in more than 140 countries.

What you will do

• Guide customers through hirify.global implementation from software trials through 30 days after go-live.
• Respond to customer inquiries through email, phone, and Zendesk ticketing systems.
• Evaluate request complexity, provide timely instructions and documentation, and escalate issues when needed.
• Work with sales and account management teams to understand customer requirements and provide support.
• Collaborate cross-functionally to resolve critical product issues and reduce problem-resolution cycle time.
• Document solutions, workarounds, and recurring issues in knowledge base articles.

Requirements

• At least 2 years of experience in a customer service-related position.
• Fluent French and English.
• Proficiency with Windows, including the registry and services, plus working knowledge of Linux and Mac.
• Strong verbal and written communication, organization, prioritization, and multitasking skills.
• Ability to work independently and collaboratively in a global environment.
• Sound judgment, customer focus, adaptability, patience, and a problem-solving mindset.

Nice to have

• Previous experience with IT software.
• Experience with Zendesk or other CRM ticketing software.

Culture & Benefits

• Lunch covered at the office three times per week.
• Corporate benefits platform with discounts from brands including Expedia, FitX, and Zalando.
• Professional development through a dedicated training platform.
• Competitive compensation and an international, intercultural workforce.
• Office located near Alexanderplatz with convenient public transport access.