14 дней назад
Google Workspace Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Google Workspace Specialist (Google Workspace/ITSM): Administering and supporting enterprise Google Workspace environments across Gmail, Meet, Drive, Chat, Docs, Sheets, and Slides with an accent on Level 2 incident resolution, service requests, and user escalations. Focus on investigating recurring issues, managing vendor escalations, improving ITSM processes, and coordinating support across Microsoft 365, email, and network infrastructure.
Location: On-site in Ottobrunn, Germany; Getafe, Spain; or Stevenage, United Kingdom
Contract: Short-term contract for up to 1 year.
Company
Boutique consultancy providing IT professional services and engineering talent solutions through specialist team matching.
What you will do
- Administer and support the enterprise Google Workspace environment, including users, accounts, access, and application settings.
- Resolve Level 2 incidents and service requests across Gmail, Google Meet, Drive, Chat, Docs, Sheets, and Slides.
- Manage incidents, requests, user escalations, and service reporting through ITSM tools such as Remedy.
- Investigate recurring issues, identify knowledge gaps, and support Google case management and vendor escalations.
- Contribute to ITIL and service improvements, knowledge transfer, and handover to support technicians.
- Coordinate with Microsoft 365, email, and network infrastructure teams.
Requirements
- Advanced hands-on experience with Google Workspace administration.
- Strong knowledge of Gmail, Google Meet, Google Drive, Google Chat, Docs, Sheets, and Slides.
- Proven experience resolving Level 2 Google Workspace incidents and service requests.
- Strong user-support and troubleshooting experience.
- Experience with ITSM incident and request management, preferably Remedy.
- Basic understanding of Microsoft 365, global email services, and network infrastructure.
Culture & Benefits
- On-site engagement supporting a large enterprise collaboration environment.
- Short-term contract lasting up to one year.
Hiring process
- Introductory call.
- Two-step client interview process.
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