Head of APAC Shared Service Center (HR)

Location: Kuala Lumpur, Malaysia

Company

hirify.global is building a modern, globally aligned HR organization within a global matrix environment.

What you will do

• Lead the APAC HR Shared Service Center operating model, including governance, country interfaces, priorities, and performance targets.
• Own end-to-end HR Operations delivery across the employee lifecycle and lead Talent Attraction delivery across the region.
• Establish SLAs, KPIs, dashboards, and operating reviews to manage service performance.
• Drive process harmonization, automation, workflow optimization, and AI-enabled improvements.
• Ensure HRIS, ATS, case management, and data governance support scalable service delivery.
• Manage vendors, senior escalations, workforce planning, and the development of high-performing teams.

Requirements

• Bachelor’s degree in HR, Business, or a related field; a Master’s degree is preferred.
• 12+ years of progressive HR experience, including leadership in HR Shared Services, HR Operations, or transformation environments.
• Experience leading multi-country HR service delivery, ideally across APAC.
• Strong expertise in Shared Services models, service catalogues, SLA management, process standardization, and operational excellence.
• Experience with HR systems and digital enablement, including HRIS, ATS, workflow tools, transformation, and optimization initiatives.
• Excellent English communication and presentation skills are required, together with executive stakeholder management, data-driven decision-making, and strong compliance judgement.

Culture & Benefits

• End-to-end leadership responsibility for HR service delivery across APAC.
• Opportunity to shape and scale a Shared Service Center model in a global matrix organization.
• Direct impact on operational performance, employee experience, and business outcomes across multiple countries.
• Transformation-driven environment focused on standardization, digitalization, and continuous improvement.
• Collaboration with global HR leadership, HRIT, and Centers of Expertise.
• Competitive executive compensation and benefits aligned with experience and scope.