Sr. Manager – Office Services Operations

Location: New York, NY, USA; onsite

Salary: $100,000–$104,000 per year, with potential bonus, commission, or incentive compensation.

Company

hirify.global provides marketing, packaging, print, and supply chain solutions to clients worldwide.

What you will do

• Lead the performance and strategic direction of a large-scale legal onsite services operation.
• Oversee managers and teams delivering print, mail, digital, reception, hospitality, and compliance services.
• Ensure service delivery, SLA attainment, client satisfaction, financial performance, and continuous improvement.
• Resolve complex issues and guide the development, negotiation, and implementation of operational solutions.
• Manage workload allocation, resource optimization, revenue growth, and cost control.
• Develop managers and employees through performance management, feedback, recognition, promotions, and workforce decisions.

Requirements

• Bachelor’s degree in a relevant discipline.
• At least 8 years of leadership and management experience with a bachelor’s degree, or at least 6 years with a graduate degree.
• Experience managing fast-paced, high-production teams while maintaining service excellence.
• Strong communication, presentation, stakeholder management, and client relationship skills.
• Experience with CRM systems, data analytics tools, and enterprise workflow solutions such as Salesforce, Tableau, Google Workspace, or Microsoft Office Suite.
• Ability to analyze complex business problems, redesign workflows, and implement innovative operational solutions.

Culture & Benefits

• Monday to Friday schedule, 8:00 a.m. to 5:00 p.m.
• Medical, dental, and vision coverage.
• Paid time off, disability insurance, life insurance, and parental leave.
• 401(k) with company match and adoption assistance.
• Tuition assistance and employer or partner discounts.
• Employment is contingent on successful completion of a background check and drug screen.