Field Claims Specialist II, MD/Auto (Dallas-Fort Worth, TX - WFH)

Location: Work from home in the Dallas-Fort Worth, Texas area, with regional field travel throughout the same area. The role includes onsite and virtual inspections, occasional overnight travel, catastrophe assignments, and extended or non-standard hours.

Salary: $62,500–$93,500 expected starting range; national range $62,500–$115,500 per year.

Company

hirify.global is a Fortune 100 insurance company with nearly $70 billion in annual sales, providing property and casualty insurance and customer-focused claims services.

What you will do

• Investigate, evaluate, adjust, and resolve moderate to severe material and physical damage claims.
• Determine policy coverage, apply claims best practices, and manage reserves within delegated authority.
• Conduct onsite and virtual inspections, establish repair requirements, and prepare cost estimates for extensive losses.
• Identify fraud and subrogation opportunities in partnership with the Special Investigations Unit and Subrogation.
• Deliver clear, compassionate service to policyholders, claimants, attorneys, agents, and other stakeholders.
• Mentor less experienced claims associates and support training and presentations.

Requirements

• Three to five years of successful customer service and/or claims-handling experience.
• Undergraduate degree or equivalent experience.
• State licensing where required and completion of applicable claims certification training.
• Knowledge of property and casualty insurance, policy coverage, legal aspects of claims, repair processes, vendor management, and claims systems.
• Valid driver’s license with a satisfactory driving record; ability to inspect vehicles and structures, work outdoors in all weather, and travel to catastrophe sites.
• Strong analytical, organizational, written, verbal communication, leadership, coaching, and mentoring skills.

Nice to have

• Material or physical damage claims experience.
• Related repair industry experience.
• IIA, CPCU, ICAR, ASE, or other technical insurance and industry coursework.

Culture & Benefits

• Full-time employee position with medical, dental, and vision coverage.
• Life insurance, short- and long-term disability coverage, paid time off, and paid holidays.
• 401(k) with company match and a company-paid pension plan.
• Work-from-home arrangement combined with field inspections and company-provided vehicle travel.
• Inclusive workplace focused on customer care, professional development, and equal employment opportunity.

Hiring process

• A valid credit check and/or background check is required because of the role’s fiduciary responsibilities.