Sr. Customer Experience Rep

Location: Onsite in Buffalo, NY; Irvine, CA; Scottsdale, AZ; or elsewhere in the United States

Salary: USD $56,000–$89,600 per year

Company

hirify.global supports the global information technology ecosystem by connecting technology manufacturers and cloud providers with business-to-business technology experts.

What you will do

• Serve as the primary contact for inquiries about products, services, orders, shipments, returns, billing, and accounts.
• Research and resolve complex customer issues, escalations, shipment discrepancies, and return requests.
• Coordinate solutions with Sales, Technical Support, Billing, Operations, and other departments.
• Document customer interactions, concerns, resolutions, and customer-facing information in company systems.
• Identify recurring concerns and support process improvements that increase operational efficiency and customer satisfaction.

Requirements

• Bachelor’s degree or equivalent education and relevant experience.
• 3+ years of experience in customer service, customer support, customer experience, account management support, or call center environments.
• At least 1 year of experience handling complex customer issues or escalations.
• Strong verbal and written communication, problem-solving, conflict-resolution, organizational, and prioritization skills.
• Experience using CRM platforms, databases, and business applications.
• Must be able to work in the United States and pass a drug test and post-offer background check.

Nice to have

• Experience supporting B2B customers.
• Experience in logistics, order management, distribution, technology, or related industries.
• Experience analyzing customer feedback and identifying process improvement opportunities.
• A proven record of delivering high customer satisfaction.

Culture & Benefits

• Collaborative and supportive work environment with exposure to multiple areas of the business.
• Professional growth and career advancement opportunities.
• U.S.-based employees receive healthcare benefits, paid time off, parental leave, and wellbeing benefits.
• Additional benefits include a 401(k) plan with company match, disability coverage, and basic life insurance.
• Eligible roles may receive merit increases, annual bonuses, sales incentives, or long-term incentives.