Consultant, Implementation Services (Payments)

Location: Hanoi, Vietnam; hybrid work with at least 3 days in the office, including occasional late evenings, weekends, and public holidays for client and company configuration changes and post-production validation.

Company

hirify.global provides payment technology connecting consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Lead and execute end-to-end implementation and program management projects for hirify.global clients, processors, and advisory services.
• Analyze business and technical requirements across hirify.global products, solutions, and APIs, and design effective implementation strategies.
• Prepare project plans, risk and mitigation plans, status reports, and issue logs.
• Coordinate hirify.global resources and collaborate with internal and external stakeholders to deliver project objectives and resolve escalated issues.
• Represent client system and operational requirements to internal hirify.global organizations and communicate complex technical concepts in business language.
• Identify scalable, data-driven, and automation-enabled improvements to service quality and delivery efficiency.

Requirements

• Bachelor’s degree or equivalent qualification.
• At least 8 years of experience in customer support within financial services, payment cards, software, or information services.
• Strong experience with API implementations and web technologies including HTML, web-based service APIs, and JSON.
• Excellent program and project management, analytical, communication, presentation, and interpersonal skills.
• Ability to manage competing priorities and translate complex technical terms and processes into business language.
• Ability to work from the Hanoi office at least 3 days per week.

Nice to have

• Advisory, customer support, or sales service experience in payments or SaaS.
• Previous software development or technical support experience.

Culture & Benefits

• Individual contributor role with independent decision-making in complex situations.
• Collaborative work with hirify.global clients, processors, and internal and external stakeholders.
• Participation in a supportive, inclusive, and high-performing team culture.
• Occasional off-schedule work is required to support configuration changes and post-production validation.