Telephone Support Agent (Fintech)

Location: Manchester, United Kingdom; hybrid working with 3–4 days per week in the office. The first 3 months are full-time in the office.

Salary: Starting salary of £27,100 per year, potentially higher depending on previous financial services experience.

Company

hirify.global is a UK investment platform business offering ISA, pension, dealing, and adviser-supported investment solutions.

What you will do

• Act as the first point of contact for hirify.global and Investcentre customers.
• Handle inbound telephone calls, emails, and secure messages.
• Answer questions and resolve customer queries across the investment product range.
• Manage interactions in line with service-level agreements and compliance policies.
• Support customers with patience and empathy, including those requiring additional assistance.
• Develop product knowledge and capability through training and ongoing support.

Requirements

• Minimum of 5 GCSEs at grades 9–4 or A*–C equivalent, including Maths and English.
• Excellent customer service skills and a polite, professional telephone manner.
• Strong written and verbal communication skills.
• Competence with Microsoft Word, Excel, and Outlook.
• Ability to work under pressure and meet deadlines.
• Availability for a 40-hour weekly rota from Monday to Saturday, between 8am and 9pm, including 1 in 3 Saturdays and occasional bank holidays when the US market is open.

Culture & Benefits

• Full training and ongoing support; previous financial services or contact centre experience is not essential.
• Career development support and paid study support for professional qualifications.
• 25 days’ holiday increasing with service, plus bank holidays and a buy/sell scheme.
• 6% pension with matched contributions, discretionary bonus, and share schemes.
• Health Cash Plan, discounted private healthcare, enhanced family leave, and an Employee Assistance Programme.
• Onsite gym, learning opportunities, social events, casual dress code, and a friendly, supportive team environment.