Customer Consultant

Location: Bristol, United Kingdom; hybrid working with at least two days or 40% of the working week in the Bristol Harbourside office.

Salary: £26,200–£27,530 per year

Company

hirify.global is a major UK financial services organisation focused on supporting customers, colleagues, and communities.

What you will do

• Support the Cavendish Online business by engaging with customers and understanding their needs.
• Signpost or transfer customers to the appropriate person or team.
• Build rapport quickly and provide a positive first impression.
• Process calls and customer information accurately.
• Meet call-handling, productivity, and conversion KPIs.

Requirements

• Previous telephony experience, including high-volume inbound or outbound calls.
• Experience meeting call-handling quality standards and following telephony protocols.
• Strong interpersonal, organisational, and communication skills.
• Ability to meet or exceed defined KPIs.
• Strong attention to detail and ability to follow internal and external rules, procedures, scripts, and regulatory requirements.
• Availability for hybrid work from the Bristol Harbourside office at least two days per week.

Culture & Benefits

• Commitment to diversity, equity, and inclusion.
• Support for learning and development.
• Reasonable workplace adjustments for disabilities and flexibility in office attendance, location, and working patterns where appropriate.
• Reasonable adjustments are available throughout the recruitment process.
• Full-time schedule of 40 hours per week, Monday to Thursday 9:45am–7pm and Friday 9:45am–6pm.