Training and Knowledge Lead (AI)

Location: Sydney Olympic Park, Australia, with a hybrid working model typically requiring two days in the office

Employment type: Full-time

Company

A member-owned Australian organisation operating roadside assistance, electric vehicle charging, parks and resorts, car rental, ferry and cruising services.

What you will do

• Lead, coach and develop a team of Trainers and Knowledge Specialists.
• Partner with stakeholders to identify capability and performance improvement opportunities.
• Modernise training content, learning frameworks, onboarding and development programs.
• Build coaching capability across leaders and frontline teams.
• Oversee knowledge management, operational readiness and continuous improvement initiatives.
• Champion AI, automation, digital tools and learning technologies, including Articulate 360 and SharePoint.

Requirements

• Experience leading learning, training, capability or knowledge management teams.
• Proven experience coaching and developing people.
• Strong stakeholder engagement, influencing, facilitation, communication and presentation skills.
• Experience designing, implementing and evaluating learning solutions.
• Strong planning, organisation, project management, analytical and problem-solving capabilities.
• Confidence working with digital platforms, systems and collaboration tools.

Nice to have

• Qualifications in teaching, training, adult learning or a related discipline.
• Contact centre or customer operations experience.
• Experience with knowledge management platforms, change management or project delivery.
• Exposure to AI, automation and digital enablement initiatives.

Culture & Benefits

• Flexible working, leave and wellbeing benefits.
• Travel discounts for car rental, cruises and holiday parks and resorts.
• Complimentary membership with roadside assistance and lifestyle discounts.
• Discounts on personal insurance products.
• Opportunities to grow, progress or relocate within the wider organisation.
• Pre-employment checks are required for successful applicants.